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Key: QB-3931
Type: Bug Bug
Status: Closed Closed
Resolution: Won't Fix
Priority: Major Major
Assignee: Robin Shen
Reporter: Martin Falkner
Votes: 0
Watchers: 0

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Login to QB with Jira Authetication

Created: 13/Feb/23 06:22 AM   Updated: 13/Feb/23 08:39 AM
Component/s: None
Affects Version/s: 13.0.6
Fix Version/s: None

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
Environment: Windows 10 64-bit / Edge / Firefox

 Description  « Hide
We use authentication via Jira server. This weekend IT moved Jira to a different machine.
Now I tried to update the machine name in QB. however, I'm unable to log in to QB, neither with local Guest or Administrator account.
I always get this message, no details available.
Page Expires
the session is inactive for a long time and is expired to reduce server memory usage.

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Robin Shen [13/Feb/23 07:42 AM]
Please login with root account which will never go to external authentcator. If you forget root account, please uncomment below line in "conf/wrapper.conf":
# wrapper.java.additional.3=-Dreset

And then restart QB server. Root account name and password will be printed in console log then.

Martin Falkner [13/Feb/23 08:37 AM]
Super, thanks, that worked.