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Key: QB-3185
Type: Improvement Improvement
Status: Resolved Resolved
Resolution: Fixed
Priority: Major Major
Assignee: Unassigned
Reporter: Robin Shen
Votes: 4
Watchers: 0
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QuickBuild

Able to specify sender name of emails sent from QB server

Created: 24/May/18 11:09 PM   Updated: 19/Jul/18 12:55 AM
Component/s: None
Affects Version/s: 8.0.7
Fix Version/s: 8.0.8

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown



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Raul Mondragon [16/Jul/18 09:19 PM]
This doesn't appear to be working in 8.0.11 (didn't check previous versions).

I entered a sender address (and reply address), and a sender name, however the email sent shows up in outlook with just the regular name for that email accounts user instead of the specified Sender Name in quickbuild.

Additionally, the SMTP User is the user specified by that sender address.

Robin Shen [16/Jul/18 11:51 PM]
Looks like outlook prefers to use the account name for displaying. Others such as Gmail respects the send name field.

Raul Mondragon [18/Jul/18 03:47 PM]
Is there a change you'll be able to make to get this working in outlook?

We use other apps that are able to adjust their names in outlook without the account name having to change, so it seems its possible, just not sure how they accomplish it.

Robin Shen [19/Jul/18 12:55 AM]
QB encodes the sender name together with sender email address in From header like below:
From: Sender Name<sender email address>

This is the standard way of specifying sender name.