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Key: QB-3641
Type: Bug Bug
Status: Closed Closed
Resolution: Won't Fix
Priority: Major Major
Assignee: Robin Shen
Reporter: Phong Trinh
Votes: 0
Watchers: 0

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QB Server Failed to come up after upgraded to v10

Created: 02/Dec/20 11:08 PM   Updated: 05/Dec/20 10:43 AM
Component/s: None
Affects Version/s: 10.0.28
Fix Version/s: None

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
File Attachments: 1. Text File console.log (50 kb)
2. Text File postgresql-Wed.log (25 kb)
3. Text File quickbuild.log (244 kb)

 Description  « Hide
 Hi Robin,

 We tried to upgrade our QB server from v9.0.46 to v10.0.28, the server was failed to come up. Looks like it was failed to connect the database. Our DB is Postgres 10. I attached the log files your your references. Please advise.

 Thank you in advance,

 All   Comments   Work Log   Change History      Sort Order:
Robin Shen [03/Dec/20 12:31 AM]
Please take a backup of database of 9.0.46 from QB's administration menu, and then restore it to QB10 to see if it works. To restore a backup:

/QB10/bin/restore.sh /path/to/backup.zip

Phong Trinh [03/Dec/20 01:30 AM]
Thank you for your advice, Robin. Looks like there are many many idle sessions on the DB. I attached the DB log file for your references.

Phong Trinh [04/Dec/20 10:03 PM]
We found that the issue was with the new DB. Please close this issue when you have a chance. Thank you very much!