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Key: QB-3627
Type: Bug Bug
Status: Closed Closed
Resolution: Won't Fix
Priority: Major Major
Assignee: Robin Shen
Reporter: Yoongeon Lee
Votes: 0
Watchers: 0

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Two big issues occur now 1) Read timed out 2) Unable to find job

Created: 13/Oct/20 04:47 AM   Updated: 18/Oct/20 05:30 AM
Component/s: None
Affects Version/s: 10.0.24
Fix Version/s: None

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
File Attachments: 1. Text File console.log (107 kb)
2. Text File quickbuild.log (149 kb)

Image Attachments:

1. node issue 1.png
(261 kb)

2. node issue 2.png
(107 kb)

3. node issue 3.png
(102 kb)

4. node issue 4 - build agent.png
(151 kb)

5. node issue 5 - build agent.png
(290 kb)

6. timeout issue cx2021-2.png
(77 kb)

7. timeout issue cx2021.png
(121 kb)
Environment: windows 10 x64

 Description  « Hide
Hi, Robin

We're getting two big issues now. After upgrading ci server and build agent to 10.0.24, two issues occur frequently.In CI Server, the following two errors occur.

1. Read timed out ( refer attached image name - node issue 2.png )
2. Unable to find job ...... on node ( refer attached image name - node issue 3.png )

When an error occurs, the build agent displays the following error message.

1. Could not send response error 500 javax.servlet.servletexception......( refer attached image name - node issue 4~5.png )

Please let me know what to check. hard time now.. all nodes are not working

 All   Comments   Work Log   Change History      Sort Order:
Robin Shen [13/Oct/20 04:56 AM]
Please check if this still happens when server load is not high. If so, I guess there is some networking issue as QB10 is released for some time and we have not got this report from other sites.

Yoongeon Lee [13/Oct/20 07:18 AM]
I have attached log files (including console.log and quickbuild.log ) please see them. Where can I check the server load?

Robin Shen [13/Oct/20 07:38 AM]
If there is only a few builds in queue, the load should be low. Also if this happens for every agent, please check if the agent and server can connect to each other via "telnet <QB server/agent port>" from server/agent machine.

Robin Shen [18/Oct/20 05:30 AM]
Adding SSL encryption between agent and server solved the problem.