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Key: QB-3475
Type: Bug Bug
Status: Open Open
Priority: Major Major
Assignee: Robin Shen
Reporter: Robert Miklas
Votes: 0
Watchers: 0
Operations

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QuickBuild

license is invalid and because of that there is no possibility to submit support request from administration panel.

Created: 25/Nov/19 01:48 PM   Updated: 28/Nov/19 06:19 AM
Component/s: None
Affects Version/s: 7.0.31
Fix Version/s: None

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
Environment:
Production environment
Operating System Linux 4.15.0-70-generic, amd64
JVM OpenJDK 64-Bit Server VM 1.8.0_222, Private Build
QuickBuild Version 7.0.32 - Thu Aug 02 03:44:02 CEST 2018


 Description  « Hide
Hello,

We do not have possibility to submit support request. After pushing "submit" button the page is redirecting me to "https://www.pmease.com/ticket-submitted?url=https://quickbuild.igk.intel.com&status=invalid" and the error message is "Invalid License
Sorry! The support request can't be submitted as your license seems to be invalid. Please contact us if you have a valid service key." Our license will be expired on 2019-12-13.

License information:
License Type Commercial License [restore community license]
Licensed Site Intel Technology Poland
Service Expiration Date 2019-12-13
License Expiration Date never expires for versions released before 2019-12-13
Licensed Configurations unlimited.






 All   Comments   Work Log   Change History      Sort Order:
Robin Shen [25/Nov/19 11:49 PM]
Just checked and your license is valid. Can you please re-install below license to your QB instance?
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If still can not submit support ticket, please just send your questions to [robin AT pmease DOT com]

Robert Miklas [28/Nov/19 06:19 AM]
Hello,

i spoke with my colleague from our infrastructure. They will resolve this issue. Thanks for quick reply.

BR,