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[QB-3475] license is invalid and because of that there is no possibility to submit support request from administration panel.
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| Status: | Closed |
| Project: | QuickBuild |
| Component/s: | None |
| Affects Version/s: | 7.0.31 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major |
| Reporter: | Robert Miklas | Assigned To: | Robin Shen |
| Resolution: | Fixed | Votes: | 0 |
| Remaining Estimate: | Unknown | Time Spent: | Unknown |
| Original Estimate: | Unknown | ||
| Environment: |
Production environment
Operating System Linux 4.15.0-70-generic, amd64 JVM OpenJDK 64-Bit Server VM 1.8.0_222, Private Build QuickBuild Version 7.0.32 - Thu Aug 02 03:44:02 CEST 2018 |
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| Description |
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Hello,
We do not have possibility to submit support request. After pushing "submit" button the page is redirecting me to "https://www.pmease.com/ticket-submitted?url=https://quickbuild.igk.intel.com&status=invalid" and the error message is "Invalid License Sorry! The support request can't be submitted as your license seems to be invalid. Please contact us if you have a valid service key." Our license will be expired on 2019-12-13. License information: License Type Commercial License [restore community license] Licensed Site Intel Technology Poland Service Expiration Date 2019-12-13 License Expiration Date never expires for versions released before 2019-12-13 Licensed Configurations unlimited. |
| Comments |
| Comment by Robin Shen [ 25/Nov/19 11:49 PM ] |
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Just checked and your license is valid. Can you please re-install below license to your QB instance?
AAABk6ztAAVzcgAwY29tLnBtZWFzZS5xdWlja2J1aWxkLmxpY2Vuc2UuQ29tbWVyY2lhbExpY2Vu c2UyAAAAAAAAAAECAARMAA5leHBpcmF0aW9uRGF0ZXQAEExqYXZhL3V0aWwvRGF0ZTtMAAxsaWNl bnNlZFNpdGV0ABJMamF2YS9sYW5nL1N0cmluZztMAA5zZXJ2aWNlQWNjb3VudHEAfgACTAAVc2Vy dmljZUV4cGlyYXRpb25EYXRlcQB+AAF4cgAlY29tLnBtZWFzZS5xdWlja2J1aWxkLmxpY2Vuc2Uu TGljZW5zZQAAAAAAAAABAgABTAAEdXVpZHEAfgACeHB0ACQxODRmODU1Yi1lNDhhLTQyMWMtYWNk OS00MTk2OWUwYzk3MzZwdAAXSW50ZWwgVGVjaG5vbG9neSBQb2xhbmR0AAhsbW1lY2luc3NyAA1q YXZhLnNxbC5EYXRlFPpGaD81ZpcCAAB4cgAOamF2YS51dGlsLkRhdGVoaoEBS1l0GQMAAHhwdwgA AAFu/I4UAHgAAAAuMCwCFHWrIlcai2O/JR1w8lRiZY/MOzGFAhQcsFPthU0i2HZaHFx8zXPcWZlB tw== If still can not submit support ticket, please just send your questions to [robin AT pmease DOT com] |
| Comment by Robert Miklas [ 28/Nov/19 06:19 AM ] |
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Hello,
i spoke with my colleague from our infrastructure. They will resolve this issue. Thanks for quick reply. BR, |