[#QB-3475] license is invalid and because of that there is no possibility to submit support request from administration panel.

QuickBuild

license is invalid and because of that there is no possibility to submit support request from administration panel.

Created: 25/Nov/19 01:48 PM Updated: 10/Mar/20 05:27 AM

Component/s:

None

Affects Version/s:

7.0.31

Fix Version/s:

None

Original Estimate:	Unknown	Remaining Estimate:	Unknown	Time Spent:	Unknown
Environment:	« Hide Production environment Operating System Linux 4.15.0-70-generic, amd64 JVM OpenJDK 64-Bit Server VM 1.8.0_222, Private Build QuickBuild Version 7.0.32 - Thu Aug 02 03:44:02 CEST 2018 Show » Production environment Operating System Linux 4.15.0-70-generic, amd64 JVM OpenJDK 64-Bit Server VM 1.8.0_222, Private Build QuickBuild Version 7.0.32 - Thu Aug 02 03:44:02 CEST 2018

Description

« Hide

Hello,

We do not have possibility to submit support request. After pushing "submit" button the page is redirecting me to "https://www.pmease.com/ticket-submitted?url=https://quickbuild.igk.intel.com&status=invalid" and the error message is "Invalid License
Sorry! The support request can't be submitted as your license seems to be invalid. Please contact us if you have a valid service key." Our license will be expired on 2019-12-13.

License information:
License Type Commercial License [restore community license]
Licensed Site Intel Technology Poland
Service Expiration Date 2019-12-13
License Expiration Date never expires for versions released before 2019-12-13
Licensed Configurations unlimited.

All

Comments

Work Log

Change History

Sort Order:

[ Permlink | « Hide ]

Robert Miklas [28/Nov/19 06:19 AM]

Hello,

i spoke with my colleague from our infrastructure. They will resolve this issue. Thanks for quick reply.

BR,

[ Permlink | « Hide ]

Robin Shen [25/Nov/19 11:49 PM]

Just checked and your license is valid. Can you please re-install below license to your QB instance?
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If still can not submit support ticket, please just send your questions to [robin AT pmease DOT com]