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Key: QB-3433
Type: Bug Bug
Status: Open Open
Priority: Major Major
Assignee: Robin Shen
Reporter: Yoongeon Lee
Votes: 0
Watchers: 0
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QuickBuild

This timeout error occurs frequently these days: TimeoutException: Idle timeout expired: 300000/300000 ms

Created: 13/Aug/19 07:34 AM   Updated: 24/Aug/19 12:09 AM
Component/s: None
Affects Version/s: 8.0.8
Fix Version/s: None

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
File Attachments: 1. Text File CI-QBuild-BuildAgentLogs.txt (2 kb)
2. Text File CI-QBuild-StepLog-2019.0.0.541.txt (6 kb)
3. Text File error log.txt (3 kb)

Image Attachments:

1. CI-QBuild-Failed List.png
(46 kb)

2. issues.png
(50 kb)
Environment: client os : windows 10


 Description  « Hide
Recently, we experienced the following timeout issue many times on QBuild.
This issue hinders our automated build, and affect our sw productivity. Is there any fix version for this kind of issue?

Anyway, I found out the similar issue and solution while searching the kind of issue on internet.
This articles says this kind of issue occurs on jetty v9.2.20 , and can be solved on jetty v9.4.4.

- Error Logs -
2019-08-12 23:44:19,229 WARN - Could not send response error 500: javax.servlet.ServletException:
javax.servlet.ServletException: com.caucho.hessian.io.HessianFieldException: com.pmease.quickbuild.
grid.NodeCharacteristics.systemAttributes: java.util.concurrent.TimeoutException: Idle timeout expired: 300001/300000 ms

2019-08-13 15:59:50,793 WARN - Could not send response error 500: javax.servlet.ServletException:
javax.servlet.ServletException: java.io.IOException: java.util.concurrent.TimeoutException: Idle timeout expired: 300000/300000 ms

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Robin Shen [24/Aug/19 12:09 AM]
Please test out latest QB version with below 30 days trial license:

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c2UyAAAAAAAAAAECAARMAA5leHBpcmF0aW9uRGF0ZXQAEExqYXZhL3V0aWwvRGF0ZTtMAAxsaWNl
bnNlZFNpdGV0ABJMamF2YS9sYW5nL1N0cmluZztMAA5zZXJ2aWNlQWNjb3VudHEAfgACTAAVc2Vy
dmljZUV4cGlyYXRpb25EYXRlcQB+AAF4cgAlY29tLnBtZWFzZS5xdWlja2J1aWxkLmxpY2Vuc2Uu
TGljZW5zZQAAAAAAAAABAgABTAAEdXVpZHEAfgACeHB0ACQ3NDEzNWE1My03MWQ0LTQ5MWYtOTAz
YS04MmIwOWY5NjlmMThwdAAFdHJpYWx0AAVhZG1pbnNyAA5qYXZhLnV0aWwuRGF0ZWhqgQFLWXQZ
AwAAeHB3CAAAAW1bc3xxeAAAAC4wLAIUc2sEYkmz2UoQ9HAGvZ16q/wN9eQCFFiItY8uTKSBWWyC
Em+e4mG77zW4

Yoongeon Lee [23/Aug/19 12:09 PM]
Robin,
As I heard, our maintenance expired already in Feb. We need to make sure that the issue I reported does not occur in the latest version of Quick Build before the renewal.
Is there a way we can see the issue in the latest version without paying for it for a period of time?
 




Robin Shen [15/Aug/19 03:24 PM]
Sorry I did not notice that you are still on QB 8.0.8. Please upgrade to latest QB9 which comes with Jetty version 9.4.14

Yoongeon Lee [15/Aug/19 05:14 AM]
I have attached additional three files:
- CI-QBuild-Failed List.png : it shows developers' build failed when the timeout issue occurred.
- CI-QBuild-StepLog-2019.0.0.541 : This is step log of one of failed builds in CI-QBuild
- CI-QBuild-BuildAgentLogs : This is the log of Build Agents sied when the timeout issue occurred.

As you may remember, we updated CI-QBuild to v8.0.8 because of Git Issue last year. Is there any similar issue in other customer site??
I checked jetty v9.2.20 is running in Build Agent Machine. Recently, this kind of issue frequently occurs. so we're very serious..
If you need more information, please let me know

Robin Shen [14/Aug/19 01:30 PM]
This is not the same problem as in the screenshot, as Jetty is now 9.4.14. Is this error failing some of your steps? If so, please show me the failed step log.