[#QB-2724] Job frozen in QB server

QuickBuild

Job frozen in QB server

Created: 20/May/16 07:53 PM Updated: 01/Dec/16 08:13 AM

Component/s:

None

Affects Version/s:

6.0.9

Fix Version/s:

None

Original Estimate:

Unknown

Remaining Estimate:

Unknown

Time Spent:

Unknown

File Attachments:

jstack_qb_5_20.out (227 kb)

Image Attachments:

1. QB JOB -1.PNG
(154 kb)

2. QB_Overview_2.JPG
(95 kb)

Environment:

Production

Description

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We are seeing a job that has been building for almost 2 days. The job normally completes in seconds and it has froze in what appears to be the master step on our QB server. Other jobs appear to be completing successfully however. Last time we had this happen it locked up a whole bunch of job and caused a production outage.

Can someone tell us how we fix this short of rebooting the server?

This is the log as it exists:
20:40:26,409 INFO - Executing pre-execute action...
20:40:26,409 INFO - Running step...
20:40:26,416 INFO - Checking step execute condition...
20:40:26,417 INFO - Step execute condition satisfied, executing...

All

Comments

Work Log

Change History

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Change by Todd Scholl [21/May/16 03:30 AM]
Field	Original Value	New Value
Attachment		jstack_qb_5_20.out [ 10571 ]

Change by Todd Scholl [23/May/16 07:22 AM]
Attachment		QB JOB -1.PNG [ 10572 ]

Change by Todd Scholl [24/May/16 03:22 PM]
Attachment		QB_Overview_2.JPG [ 10573 ]

Change by Robin Shen [01/Dec/16 08:13 AM]
Status	Open [ 1 ]	Closed [ 6 ]
Resolution		Cannot Reproduce [ 5 ]